Create special voice scanner for emotions and use it when client calls to customer service or when your employee calls customers or in other situations.
The scanner can be simple and base on two different techniques:
- checking customer's voice at the beginning of a conversation and then checking every other sentence if its louder or if the voice tone is higher, etc.;
- checking for customer's answers/questions, and providing your employee the best idea what to say next.
The most important is to create a database of those calls, so with every call there will be more possible answers to the customers and (thanks to usage of artificial intelligence) your employees will have more options written on a computer monitor with the rate of possible best solution to the problem that will lead to the best ending of the conversation (solving problem, selling article, etc.).
After creating the scanner you'll have to contact to companies which would like to use your service. And start to work with them.
And that's all about this idea.
So, how can you use this idea?
